ISO 9000-2005 Quality management systems-Fundamentals and vocabulary

  Alu ·  2007-08-29 12:43  ·  57459 次点击
ISO9000-2005Qualitymanagementsystems-Fundamentalsandvocabulary

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Alu  2007-08-29 12:47
ISO 10002-2004 Quality management-Customer satisfaction-Guidelines for complaints handling in organizations

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