Everheldadifferingopinionfromyourboss?Boasteddissimilarideasthanyourco-worker?Beenknockedoutbyacolleagueoveradisagreementaboutaproject?(OK,sothelastonemightbeastretch,butit'shappenedbefore...)
曾经观点和老板的不一致？曾经和同事想法不同？由于对一个项目看法不一而被一位同事打晕？（呃，也许最后一种有些夸张，不过这样的事情真的曾发生过……)
Jointheclub大家都是“同病相怜”
Humanresourcemanagersreportspending24to60percentoftheirtimedealingwithemployeedisputes.
Thenumberofviolentincidentsintheworkplacehasbeenincreasingsteadily,accordingtoastudybytheSocietyofHumanResourceManagement(SHRM).Nearly60percentofrespondentssaidviolencehadoccurredintheirorganizationduringthepastthreeyears,andtheyidentified"personalityconflicts"astheleadingcause.
Likebirth,death,choiceandchange,conflictisaconstantfactoflife.It'salsoafactoftheworkplace,especiallywhenyoudealorinteractwithpeople.Whiledisagreementsanddifferingopinionsarenormal,evenhealthy,inworkrelationships,conflictcancostyourcompanyproductivity,moneyandemployeesatisfaction.
Fifty-threepercentofworkerssaidtheylosttimeatworkworryingaboutapastorfutureconfrontationwithaco-worker,accordingtoarecentsurveybyresearchersattheUniversityofNorthCarolina.
Twenty-eightpercentofthosesurveyedsaidtheylostworktimebecausetheyavoidedtheconfrontationalcolleague,and37percentsaidahostilealtercationcausedthemtoreducetheircommitmenttotheorganization.Twenty-twopercentsaidtheyputlesseffortintotheirworkbecauseofbadbloodattheoffice.
"Co-workerconflictscanbeoneofthemostdifficultformsofworkplacestress,"saysGusStieber,nationaldirectorofsalesforBensinger,DuPont&Associates,aprofessionalservicescompany."Understandingthenatureofconflict,examiningmyths,andlearningsimpleconflict-resolutionskillscanreducefrictionandtheirnegativetollonjobsatisfactionandproductivity."
Reasonsforanimosityatworkrunthegamutfromweakcommunicationtopersonalityclashestopoorleadership.Whateverthereason,earlyinterventionisthekeytomanagingconflictsbeforetheybecomecrises,Stiebersays.
导致职场矛盾的原因从沟通不通畅到性格上的冲突或领导力差都有。不论原因是什么，在矛盾升级至危机之前，早点介入是解决矛盾的关键。