曾经观点和老板的不一致？曾经和同事想法不同？由于对一个项目看法不一而被一位同事打晕？（呃，也许最后一种有些夸张，不过这样的事情真的曾发生过……)
Makeuseofthefollowingtipstoresolveconflictatwork.你可以试着利用下面的方法来解决职场矛盾。
(1)Chooseyourbattles.矛盾的性质严重吗
Howimportantisthedisputereally?Doesittrulyaffectyou,andisitachronicproblem?Ifit'saone-timeincidentormildtransgression,letitpass,saysStevenMenack,aprofessionaldivorceandbusinessmediator.
(2)Expectconflict.认识到矛盾时时处处都会出现
Decidethatfrictionwilloccasionallyemergeinthecourseofhumanrelationships,Stiebersays.Don'tfearit--rather,learntospotthesymptomsearlyandseeopportunityintheresolution.
(3)Useneutrallanguage.避免强烈的语气
Avoidjudgmentalremarksorsweepinggeneralizations,suchas,"Youalwaysturnyourreportsinlate."Usecalm,neutrallanguagetodescribewhatisbotheringyou.Forexample:"IgetveryfrustratedwhenIcan'taccessyourreportsbecauseitcausesustomissourdeadlines."Berespectfulandsincere,neversarcastic,Menacksuggests.
(4)Practicepreventivemaintenance.就事论事
Avoidretreatingtothesafetyofwithdrawal,avoidanceorthesimplisticviewthatyourco-workerisa"badperson,"Stiebersays.Thesearedefensemechanismsthatpreventtheresolutionofconflict.
Menacksuggestsfocusingontheproblem,nottheperson.Neverattackorputtheotherpersononthedefensive,hesays.Focusonactionsandconsequences.
(5)Listenactively.主动聆听
Neverinterrupttheotherparty,Menackurges.Reallylistenandtrytounderstandwhattheotherpersonissaying.Lethimknowyouunderstandbyrestatingorreframinghisstatementorposition,soheknowsyouhaveindeedheardhim.
(6)Getleverageonyourself.发挥杠杆作用
Whendissentbetweenyouandaco-workerappearswithoutresolution,itistimetogetleverage.Asktobeheldaccountable.Thisbringsyourperformanceevaluationintotheequationbutwithouttakingawayyourresponsibilityforresolvingtheconflict.Thisishardtodo,butremarkablechangecanhappenwhenyouareheldtotask.